CONTACT US
Tel: 954-925-7744
Fax: 954-518-3000
E-Mail: Info@koolpak.com
Fast nation wide shipping.
Support standing by ready to assist you
FAQ’s. General Information
How long has Kool Pak® been around?
Kool Pak® has been supplying Eco Friendly products for 40 years.
What do prices include?
All prices include a one-color screen-printed imprint in one location. Setup is $50.00 (v) for one color imprint.
Can you acknowledge that my order is in production?
All orders are acknowledged by E-mail address on file in our system unless specifically requested otherwise on the order. e-mail your orders to Kool Pak orders@koolpak.com
Customer Service: 954-925-7744 888-KOOL PAK (888-566-5725)
Fax: 954-518-3000
To e-mail your artwork to Kool Pak orders@koolpak.com
To e-mail a sample request to Kool Pak orders@koolpak.com
To e-mail a quote request to Kool Pak info@koolpak.com
To e-mail your questions to Kool Pak info@koolpak.com
I haven't received my item. What can I do?
Customer Service: 954-925-7744
888-KOOL PAK (888-566-5725)
Fax: 954-518-3000
To e-mail your questions to Kool Pak info@koolpak.com
Artwork
Must be electronic camera ready. E-Mail to: Corel Draw, Adobe Illustrator, Postscript EPS files. Laser or Ink Jet printouts may not be camera ready. Multi color art: Must be color separated. Include composite print out of artwork with your order. All orders are acknowledged by E-Mail or Fax within 24 hours of receipt. If you do not receive an acknowledgement, please call Kool Pak. Artwork is not prepared for printing until we have your order in process.
One color / one location imprint
Approximately 7 business days from receipt and approval of order & art.
Multi-Color imprint
Estimated production: 21 business days. Additional charges apply see general Information.
Screen printed
One color imprints are screen-printed.
Rush charges
A rush charge may be applied to any order, which requires shipment sooner than schedule allows. Rush charges are a 25% up-charge. Expedite shipping must be approved.
Order Acknowledgements
All orders are acknowledged by E-Mail to the E-Mail address on file in our system unless specifically requested otherwise on the order.
Art Acknowledgements
Art acknowledgments sent to the “sender of the art” (by E-Mail) unless specified specifically on the art. Changes in art received are subject to art charges of $25.00 (X).
Virtual Art Proofs
$10.00 (V) Via E-Mail. Please specify on artwork. Call Kool Pak Customer Service for information.
Cancellations
Kook Pak must approve Cancellations. You will be charged for all costs incurred before cancellation request is received in writing at Kook Pak.
Returns
Not accepted without a return authorization number provided by Kool Pak. Kool Pak must review discrepancies within 7 days of receipt of order.
Privacy statement
Your privacy is important to Kool Pak, Inc. This privacy statement provides information about the personal information that Kool Pak, Inc collects, and the ways in which Kool Pak, Inc uses that personal information.
Securing your data
Kool Pak, Inc will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
Cross-border data transfers
Information that Kool Pak, Inc collects may be stored and processed in and transferred between any of the countries in which Kool Pak, Inc operates to enable the use of the information in accordance with this privacy policy.
Other websites
This website contains links to other websites.
Kool Pak, Inc is not responsible for the privacy policies or practices of any third party.